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Tips & FAQ

The following are questions that customers often have, but if we don’t have it listed give us a call or email us!

How To Back Up Your iphone Data

Backing up a your iPhone is just as important as backing up your computer, probably even more important as it gets put in more situations a day where all of your information could be lost. Here are the five easy steps to Backup iphone: 1. First, make sure that your device is connected to a wifi network. 2. Find your settings, and then click on “iCloud”. 3. Click on “Backup”. 4. Click “Back Up Now”. 5. To double check that it finished click “Settings” > “iCloud” > “Storage” > “Manage Storage” and select your device.


Why is my iPhone Battery Draining So Fast?

Our technicians are capable of running a diagnostics test that provides a lot of in-depth information about the phone’s overall condition. During this test, many components are tested. This includes the battery. In most cases, the battery isn’t the issue at all. While it may be surprising, there are other factors that can cause issues with battery life. Come see us today!

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Water Damage CellPhone: What & What NOT to Do!

The first step is to turn off your device & dry it off with a clean cloth or towel. Pop out your SIM card too, just to minimize the risk of it getting affected. Do NOT use a hair dryer, microwave, & phone chargers because of the risk of extra corrosion or heat-related damage to the phone. A definite NO NO is putting your device in rice to draw out the moisture – this will further damage your phone. Call a certified Cell Fix Doctor for immediate assistance today!

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Frequently Asked Questions

How long will my repair/service take?

That depends on the nature of the repair but most repairs are complete in 30 minutes to an hour. If a part needs to be ordered in, we can usually get these next day delivery.  We also offer a 24 hour priority service (subject to availability of parts if needed). We realise how difficult being without your device can be and we will always try to get it back to you as quickly as possible!

How much will my repair cost me?

We will always offer you a fixed price for the repair before starting the repair. In the event we need to diagnose the issue first, we charge $39.95-$49.95 (depending on device) which is a diagnostic fee for our technicians to locate the issue. After the diagnostic, you have the choice to proceed with the repair. We don’t want you to have any unexpected surprises so we want you to know exactly what your repair will cost before we complete the work!

Do I need to make an appointment for a repair?

You can use our online booking system or call us to book, but walk ins are welcome! Just keep in mind that with an appointment you are guaranteed a turn around time!

Can you replace cracked/damaged laptop screens?

Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact us for a quick quote!

I’m worried about my data, is it safe?

We will always take great care in looking after your data. Any data we hold is held in strict confidence. Any customer data that is stored is always stored password protected and in encrypted format. We always advise you take a backup of any data on your device prior to any work being undertaken and we can discuss any backup options with you if needed.

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